The brief
DSK Partners LLP is a full-service accounting, audit and advisory practice. Like many firms of their size, they depend on a comprehensive tech stack of cloud and desktop services but cannot justify the overhead of an in-house IT team. They needed a steady technical partner for day-to-day administration, troubleshooting and practical advice when systems or requirements change. This work sits internal to the practice.
What we do
Intially, we helped DSK implement their tech stack and configured integrations between their products. We provide monthly ongoing support across their environment: user and licence management, staff technical onboarding and support, tech awareness and hands-on fixes when something breaks. We advise on what to adopt, retire or simplify, and implement changes when a project is scoped and agreed. We sometimes interact directly with their client when they need advice or have a specific technological need.
The relationship has run since late 2018, so we know their setup, their people and how the practice operates, which makes support faster and recommendations more grounded.
The result
DSK Partners has reliable cover for the technology their team uses every day, with someone to call who already understands the firm rather than starting from scratch on each issue.